Privacy Policy

1. Who We Are

Welcome to The Dug and Bone. We run an indoor dog park where you can book play sessions for your dog. Our website address is: www.thedugandbone.co.uk


2. What Data We Collect

When you make a booking or create an account, we collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Booking details
  • Payment information (processed securely via WooCommerce and its payment gateways)


We may also collect:

  • Technical data (e.g. IP address, browser type)
  • Cookies and usage data (see below)


3. Why We Collect It

We collect this information to:

  • Process your bookings
  • Send confirmations and reminders
  • Provide customer support
  • Improve our website and services
  • Comply with legal and financial obligations


4. Legal Basis

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfill your bookings
  • Legitimate interest – to improve services and protect our site
  • Consent – for marketing emails and non-essential cookies


5. Sharing Your Data

We do not sell your data. We may share it with trusted third parties such as:

  • WooCommerce (payment processing)
  • Booknetic (booking system)
  • Email service providers (for reminders/notifications)
  • Web hosting and analytics providers

All third parties are GDPR-compliant.


6. Cookies

We use cookies to:

  • Enable bookings
  • Understand site usage
  • Improve your experience

You can manage cookie preferences when you first visit the site via our banner.


7. How Long We Keep Your Data

We retain booking-related data for 6 years (to comply with tax/legal obligations). You may request deletion of your personal data at any time.


8. Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion (“right to be forgotten”)
  • Object to certain uses
  • Withdraw consent (e.g. unsubscribe from emails)

To exercise these rights, email us at info@thedugandbone.co.uk


9. Security

We take your privacy seriously and use HTTPS encryption, limited access controls, and secure storage systems.


10. Contact Us

For questions about this policy or your data, contact:


Email: info@thedugandbone.co.uk

Data Controller: The Dug and Bone


You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).